Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing and using FreshMart, you agree to be bound by these Terms of Service.

2. Use of Platform

FreshMart connects customers with local vendors. We facilitate orders but are not responsible for product quality from vendors.

3. User Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account.

4. Orders and Payments

All orders are subject to acceptance by vendors. Payments are processed securely through our payment partners.

5. Delivery

Delivery times are estimates. Vendors will share delivery details via WhatsApp.

6. Cancellations and Refunds

Orders can be cancelled before preparation. Refunds are processed according to our refund policy.

7. Prohibited Conduct

You may not misuse the platform, attempt to hack, or violate any laws.

8. Termination

We may terminate accounts for violations of these terms.

9. Changes to Terms

We may update these terms. Continued use constitutes acceptance.

10. Contact Us

For questions about these terms, contact us at support@freshmart.com